Section 9 - Product Quality
Product quality is a very important issue for every company. Sales opportunities, the reputations of a company in the community and in the market depend on it. Product quality is influenced by every stage of the product chain, from raw-material production, purchasing, processing and distribution. Therefore, achieving high quality end products requires having a look beyond the factory gates, considering influences caused in the whole supply chain. As shown in the previous sections, an improved quality can decrease time and costs.

Your benefits
During the previous sections you already started working on your product quality. For example continuously improving the efficiency of process results not only in material or energy savings. It also reduces the need for corrections or repairs and thus leads to undisturbed material flow and work - which saves money and increase the quality of your product. In this section you will gather information about your raw material suppliers and the demands of your customers, expanding the scope of your management system beyond your factory gates. Such an integrated approach will help you identifying the synergies of an environmental- and a quality management system. Increasing quality and decreasing errors and corrections as well as delays will be of benefit for you and your business partners.

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